812 Privacy Policy — Your Personal Data Protection
At 812, we take our responsibility to protect the personal information of every user in Malaysia seriously. This policy clearly explains how we collect, use, and safeguard your data.
Last updated: 2026. This policy applies to all users of the 812 platform.
What Information We Collect from You
Section 1 of 6
When you register and use the 812 platform, we collect various types of information to provide a secure, effective, and personalised experience for users in Malaysia. All information is collected transparently and only for the purposes stated in this policy.
Account Information
During registration, we collect your full name, date of birth, email address, phone number, and chosen username. This information is used to verify your identity, manage your account, and ensure all account-related communications reach you accurately.
Device & Browser Information
812 automatically collects technical information such as device type, operating system, browser type, IP address, and screen resolution. This data helps us ensure the platform runs smoothly across the wide range of smartphones and tablets used by Malaysian users.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information required to complete transactions via local payment methods such as FPX, Maybank2u, CIMB Clicks, and TNG eWallet. We do not store your full bank account number on our servers; this sensitive information is handled exclusively by security-verified payment providers.
Cookies & Usage Data
We use cookies and similar tracking technologies to understand how users interact with our platform. This usage data includes pages visited, session duration, clicks, and game preferences. It helps us improve the user experience and deliver more relevant content.
How Your Information Is Used
Section 2 of 6
812 uses collected information solely for purposes directly related to the provision, improvement, and security of our platform. We do not use your data for anything outside the scope stated here without obtaining your consent first.
- Account Management: Creating, verifying, and managing your user account so you can log in and access all platform features without interruption.
- Transaction Processing: Processing your RM deposits and withdrawals securely and accurately using your chosen local payment methods.
- Security & Verification: Detecting and preventing fraudulent activity, duplicate accounts, and any unauthorised access attempts.
- Service Communications: Sends important notifications related to your account, transactions, policy updates, and customer support information.
- Platform Improvement: Analysing usage patterns to improve the design, performance, and overall experience of the 812 platform.
- Legal Compliance: Meeting the compliance and reporting requirements set by the relevant authorities.
Cookies, Tracking & Your Choices
Section 3 of 6
The 812 platform uses cookies to store user preferences, maintain login sessions, and gather internal analytics data. Cookies are small text files stored on your device when you visit our platform. They help us recognise you on return visits and deliver a smoother experience.
We use two main categories of cookies. The first is session cookies, which are required for core platform functions such as login authentication and account security — these cannot be disabled without affecting platform usability. The second is analytics cookies, which help us understand how users interact with 812 for the purpose of continuous improvement.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform. We encourage you to review your browser's cookie settings and choose the level of privacy that suits you.
Our Data Storage & Security Measures
Section 4 of 6
812 stores user data on servers protected with high-level encryption. All information transmitted between your device and our platform is secured using industry-standard security protocols. We continually update our security infrastructure to address emerging threats and ensure your data remains safe at all times.
Data retention periods depend on the type of information and operational requirements. Active account data is retained for as long as your account remains active on the platform. Transaction data is kept for a defined period for compliance and dispute resolution purposes. When data is no longer needed, it is deleted or anonymised in accordance with established procedures.
Third-Party Sharing
812 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share data as necessary with service providers that help us operate the platform — such as local payment providers and technical service providers — and only to the extent required for those specific tasks. All such third parties are bound by strict confidentiality agreements and are required to uphold data protection standards consistent with our own policy.
Your Rights as a User of Our Platform
Section 5 of 6
As a user of the 812 platform, you have certain rights regarding your personal data. We respect these rights and are committed to making it easy for you to exercise them through our support channels.
Right to Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is inaccurate or incomplete, you may request a correction through our support team.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal compliance requirements.
To exercise any of the above rights, please contact the 812 support team by email at: [email protected]. We will process your request within a reasonable timeframe and provide a clear response on the action to be taken.
Policy Updates & How to Contact Us
Section 6 of 6
812 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Users will be notified of any significant changes via the platform or their registered email. The date of the most recent update will always be displayed at the top of this page.
Continued use of the 812 platform after any policy changes take effect constitutes your acceptance of the updated policy. We therefore encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 812 handles your personal data, please don't hesitate to reach out. Our support team is ready to help you understand your rights and provide whatever clarification you need.
Email: [email protected]
For general enquiries, please also visit our FAQ us.